⚖️ Template notice: Adjust the timeframes and conditions below to match how you actually run your shop, then have it reviewed.
Returns & Refunds
Everything we make at Make The Print is printed to order specifically for you. This policy explains our cancellation and return terms.
All sales are final
Because all items are custom-made to order, all sales are final — we do not accept returns or issue refunds, except in the two cases below. This does not affect your statutory rights where they apply.
Wrong, damaged, or defective items
If we sent the wrong item, or your item arrives damaged or defective, contact us within 14 days of delivery at support@maketheprint.com with your order number and photos. We will replace, reprint, or refund the affected item at our discretion, at no cost to you.
Cancellations
You may cancel an order only before it enters production. A 10% cancellation fee applies to cover payment-processing and handling costs, and the remainder is refunded to your original payment method. Once an item has entered production it can no longer be cancelled, as it has been made specifically for you.
How refunds are issued
Approved refunds are issued to your original payment method via Square. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
How to request a cancellation or report a problem
Email support@maketheprint.com with your order number. Do not ship anything back until we confirm and provide instructions.